{"id":19,"date":"2026-06-19T01:59:50","date_gmt":"2026-06-19T01:59:50","guid":{"rendered":"https:\/\/graphicdesignerph.com\/gcweb-PhoenixTravel\/?page_id=19"},"modified":"2026-07-07T08:02:41","modified_gmt":"2026-07-07T08:02:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/graphicdesignerph.com\/gcweb-PhoenixTravel\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; bg_type=&#8221;image&#8221; bg_override=&#8221;full&#8221; css=&#8221;.vc_custom_1783306983945{background-image: url(https:\/\/graphicdesignerph.com\/gcweb-PhoenixTravel\/wp-content\/uploads\/2026\/07\/bg-r1.jpg?id=183) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column]<div class=\"ult-spacer spacer-6a6ba24389db6\" data-id=\"6a6ba24389db6\" data-height=\"150\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"10\" data-height-mobile-landscape=\"10\" style=\"clear:both;display:block;\"><\/div>[vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #c31010;\">\u2014 FREQUENTLY ASKED QUESTIONS<\/span><\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #010080;\">Got Questions? We&#8217;ve Got Answers.<\/span><\/h1>\n<p style=\"text-align: center;\">Everything you need to know about booking tours, visa processing, payments, and traveling with Phoenix Global Travel.<\/p>\n<p>[\/vc_column_text]<div class=\"ult-spacer spacer-6a6ba24389dfa\" data-id=\"6a6ba24389dfa\" data-height=\"150\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"10\" data-height-mobile-landscape=\"10\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; bg_type=&#8221;bg_color&#8221; bg_color_value=&#8221;#f5f7fa&#8221; el_class=&#8221;popular-asked-questions&#8221;][vc_column]<div class=\"ult-spacer spacer-6a6ba24389e35\" data-id=\"6a6ba24389e35\" data-height=\"30\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"10\" data-height-mobile-landscape=\"10\" style=\"clear:both;display:block;\"><\/div>[vc_column_text]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #c31010;\">\u2014 MOST ASKED<\/span><\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #010080;\">POPULAR QUESTIONS<\/span><\/h2>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-6861\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#2196d4;font-size:12px;display:inline-block;\">\n\t<i class=\"Defaults-book\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><h3 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-6861 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"desktop:11px;\",\"line-height\":\"\"}'  style=\"color:#2196d4;\">BOOKING<\/h3><\/div> <!-- header --><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-6861 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  style=\"color:#010080;\">How do I book a tour package travel with Phoenix Global Travel?<a class=\"aio-icon-read xx\" href=\"#bookingAndReservation\" title=\"FAQ\" >Read Answers&nbsp;&raquo;<\/a><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-1878\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#2196d4;font-size:12px;display:inline-block;\">\n\t<i class=\"Defaults-cc-visa\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><h3 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-1878 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"desktop:11px;\",\"line-height\":\"\"}'  style=\"color:#2196d4;\">VISA<\/h3><\/div> <!-- header --><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-1878 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  style=\"color:#010080;\">Do you guarantee visa approval for my application?<a class=\"aio-icon-read xx\" href=\"#visaServices\" >Read Answers&nbsp;&raquo;<\/a><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-5899\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#2196d4;font-size:12px;display:inline-block;\">\n\t<i class=\"Defaults-credit-card\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><h3 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-5899 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"desktop:11px;\",\"line-height\":\"\"}'  style=\"color:#2196d4;\">PAYMENT<\/h3><\/div> <!-- header --><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-5899 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  style=\"color:#010080;\">What is your cancellation and refund policy?<a class=\"aio-icon-read xx\" href=\"#paymentsAndPricing\" >Read Answers&nbsp;&raquo;<\/a><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-3591\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#2196d4;font-size:12px;display:inline-block;\">\n\t<i class=\"Defaults-suitcase\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><h3 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-3591 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"desktop:11px;\",\"line-height\":\"\"}'  style=\"color:#2196d4;\">PACKAGES<\/h3><\/div> <!-- header --><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-3591 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  style=\"color:#010080;\">What is included in your international tour packages?<a class=\"aio-icon-read xx\" href=\"#tourPackages\" >Read Answers&nbsp;&raquo;<\/a><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-2308\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#2196d4;font-size:12px;display:inline-block;\">\n\t<i class=\"Defaults-plane\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><h3 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-2308 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"desktop:11px;\",\"line-height\":\"\"}'  style=\"color:#2196d4;\">DURING TRIP<\/h3><\/div> <!-- header --><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-2308 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  style=\"color:#010080;\">Will there be a tour guide throughout the entire trip?<a class=\"aio-icon-read xx\" href=\"#duringYourTrip\" >Read Answers&nbsp;&raquo;<\/a><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-5930\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#2196d4;font-size:12px;display:inline-block;\">\n\t<i class=\"Defaults-book\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><h3 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-5930 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"desktop:11px;\",\"line-height\":\"\"}'  style=\"color:#2196d4;\">BOOKING<\/h3><\/div> <!-- header --><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-5930 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"\"}'  style=\"color:#010080;\">Can I customize my itenirary or add extra incentives?<a class=\"aio-icon-read xx\" href=\"#bookingAndReservation\" >Read Answers&nbsp;&raquo;<\/a><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][\/vc_row_inner]<div class=\"ult-spacer spacer-6a6ba2438a281\" data-id=\"6a6ba2438a281\" data-height=\"30\" data-height-mobile=\"10\" data-height-tab=\"10\" data-height-tab-portrait=\"10\" data-height-mobile-landscape=\"10\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][\/vc_row][vc_row el_class=&#8221;mainHolder&#8221; css=&#8221;.vc_custom_1782971568583{margin-top: 90px !important;padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<span style=\"color: #010080;\">NAVIGATE YOUR CONCERN<\/span><\/p>\n<ul>\n<li><a href=\"#bookingAndReservation\">Booking &amp; Reservations<\/a><\/li>\n<li><a href=\"#tourPackages\">Tour Packages<\/a><\/li>\n<li><a href=\"#visaServices\">Visa Services<\/a><\/li>\n<li><a href=\"#paymentsAndPricing\">Payments &amp; Pricing<\/a><\/li>\n<li><a href=\"#duringYourTrip\">During Your Trip<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner]<div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-8654\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#333;font-size:32px;display:inline-block;\">\n\t<i class=\"Defaults-headphones\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><h3 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-8654 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\">Still have questions?<\/h3><\/div> <!-- header --><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-8654 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"desktop:13px;\",\"line-height\":\"undefined\"}'  style=\"color:#cce8f5;\">Our travel experts are ready to help you plan the perfect trip.<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><div class=\" ubtn-ctn-left \"><button type=\"button\" id=\"ubtn-9913\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-no-hover-bg  none  ubtn-left   tooltip-6a6ba2438a31e\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#ffffff\" data-hover-bg=\"\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9913'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"font-weight:normal;border:none;background: #ffffff;color: #010080;\"><span class=\"ubtn-hover\" style=\"background-color:\"><\/span><span class=\"ubtn-data ubtn-text \" >Contact Us Now<\/span><\/button><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_row_inner el_id=&#8221;bookingAndReservation&#8221;][vc_column_inner]<div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-6377\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#2196d4;font-size:40px;display:inline-block;\">\n\t<i class=\"Defaults-book\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><h3 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-6377 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"\"}'  style=\"color:#010080;\">BOOKING &amp; RESERVATIONS<\/h3><\/div> <!-- header --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion style=&#8221;modern&#8221; gap=&#8221;5&#8243; active_section=&#8221;0&#8243;][vc_tta_section title=&#8221;01. How do I book a tour package with Phoenix Global Travel?&#8221; tab_id=&#8221;1782963475660-d4649d49-7379&#8243;][vc_column_text]You can book in three ways:<\/p>\n<ul>\n<li>Fill out our online booking form on the Book Your Trip page.<\/li>\n<li>Send us an inquiry via email or WhatsApp and our agents will guide you.<\/li>\n<li>Visit our office directly \u2014 walk-ins are always welcome.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;02. How far in advance should I book my tour?&#8221; tab_id=&#8221;1782963475667-6805a240-27ef&#8221;][vc_column_text]We recommend booking at least 4\u20136 weeks before your travel date, especially for peak seasons (December\u2013January and Holy Week). For Umrah packages, booking 2\u20133 months in advance is ideal to secure hotel proximity to the Haram and preferred flight schedules.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;03. Can I modify or cancel my booking after confirmation?&#8221; tab_id=&#8221;1782965995830-98b5f471-ec20&#8243;][vc_column_text]Yes. Modifications are subject to availability and may incur rebooking fees depending on the airline and hotel policies. Cancellations made 30 days or more before departure may be eligible for a partial refund. Please review our full Refund Policy for details.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;04. Can I add more travelers to an existing booking?&#8221; tab_id=&#8221;1782966071093-25bb0705-6c44&#8243;][vc_column_text]Yes, additional travelers can be added as long as slots are still available and the visa timeline allows. Contact us as soon as possible since group rates and hotel room blocks can fill up quickly, especially during peak travel periods.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;05. Is there an age requirement for joining group tours?&#8221; tab_id=&#8221;1782966121052-c3dd3eed-1060&#8243;][vc_column_text]Most of our tour packages welcome all ages. Children aged 2\u201311 are typically eligible for a child rate, while infants under 2 travel free on flights but may require a cot fee at the hotel. Specific age policies vary by destination \u2014 ask your travel agent for details.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_row_inner el_id=&#8221;visaServices&#8221;][vc_column_inner]<div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-7587\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#2196d4;font-size:40px;display:inline-block;\">\n\t<i class=\"Defaults-cc-visa\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><h3 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-7587 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"\"}'  style=\"color:#010080;\">VISA SERVICES<\/h3><\/div> <!-- header --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion active_section=&#8221;0&#8243;][vc_tta_section title=&#8221;01. What type of vica services do you process?&#8221; tab_id=&#8221;1782966785687-b971350b-fd1f&#8221;][vc_column_text]We assist with:<\/p>\n<ul>\n<li>Tourist \/ visitor visas<\/li>\n<li>Business visas<\/li>\n<li>Student visas<\/li>\n<li>Work or employment visas<\/li>\n<li>Schengen visas for multiple European countries<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;02. Do you guarantee visa approval?&#8221; tab_id=&#8221;1782966785698-fc679c3b-f8fe&#8221;][vc_column_text]No reputable agency can guarantee visa approval, as the final decision rests with the embassy or consulate. What we do guarantee is that your application will be prepared accurately and completely, maximizing your chances of a successful result. We have a high approval rate across all destinations we service.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;03. How long does visa processing take?&#8221; tab_id=&#8221;1782966839758-0763af88-36c3&#8243;][vc_column_text]Processing times vary by country. As a general guide:<\/p>\n<ul>\n<li>Japan &amp; Korea: 5\u201310 business days<\/li>\n<li>Schengen (Europe): 15\u201330 business days<\/li>\n<li>UAE \/ Dubai: 3\u20135 business days<\/li>\n<li>USA \/ Canada: 4\u201312 weeks (interview required)<\/li>\n<\/ul>\n<p>We recommend applying at least 6\u20138 weeks before your travel date.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;04. What documents are generally required for a tourist visa?&#8221; tab_id=&#8221;1782966879725-4b271bf5-3ff7&#8243;][vc_column_text]Common requirements include:<\/p>\n<ul>\n<li>Valid Philippine passport (at least 6 months validity)<\/li>\n<li>Accomplished visa application form<\/li>\n<li>Bank statements (last 3\u20136 months)<\/li>\n<li>Proof of employment or business (COE, ITR, or business permit)<\/li>\n<li>Travel itinerary and hotel booking confirmation<\/li>\n<\/ul>\n<p>Additional requirements depend on the destination. Your assigned agent will provide a complete checklist.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;05. Is visa processing included in the tour package price?&#8221; tab_id=&#8221;1782966903941-c73e17fe-647a&#8221;][vc_column_text]Visa assistance fees are sometimes included in package rates and sometimes charged separately, depending on the destination. This will always be clearly stated in your quotation before you confirm your booking \u2014 no hidden charges.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_row_inner el_id=&#8221;paymentsAndPricing&#8221;][vc_column_inner]<div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-5107\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#2196d4;font-size:40px;display:inline-block;\">\n\t<i class=\"Defaults-credit-card\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><h3 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-5107 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"\"}'  style=\"color:#010080;\">PAYMENTS &amp; PRICING<\/h3><\/div> <!-- header --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion active_section=&#8221;0&#8243;][vc_tta_section title=&#8221;01. What payment methods do you accept?&#8221; tab_id=&#8221;1782968300137-2bb1f667-42a9&#8243;][vc_column_text]We accept:<\/p>\n<ul>\n<li>Bank transfer (BDO, BPI, Metrobank, UnionBank)<\/li>\n<li>GCash and Maya (e-wallets)<\/li>\n<li>Cash payment at our office<\/li>\n<li>Credit \/ debit card (3% processing fee applies)<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;02. Is deposit required to secure a booking?&#8221; tab_id=&#8221;1782968300147-98c2db96-f348&#8243;][vc_column_text]Yes. A non-refundable deposit of 30\u201350% of the total package price is required to confirm your slot and begin visa processing and flight booking. The remaining balance is due at least 30 days before departure. Payment plans may be available on select packages \u2014 ask your agent.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;03. What is your cancellation and refund policy?&#8221; tab_id=&#8221;1782968390645-a2563516-d32d&#8221;][vc_column_text]Refund eligibility is based on how early you cancel:<\/p>\n<ul>\n<li>60+ days before departure: 80% refund of package cost<\/li>\n<li>31\u201359 days before departure: 50% refund<\/li>\n<li>15\u201330 days before departure: 25% refund<\/li>\n<li>14 days or less: No refund<\/li>\n<\/ul>\n<p>Airline ticket refunds follow airline-specific policies and may take 4\u20138 weeks to process.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;04. Are there any hidden fees I should know about?&#8221; tab_id=&#8221;1782968432669-41c22c68-b930&#8243;][vc_column_text]No. Transparent pricing is one of our core values. Your quotation will itemize every cost, including taxes, fees, and any optional add-ons. We will never add charges after you have confirmed your booking without your explicit approval.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_row_inner el_id=&#8221;tourPackages&#8221;][vc_column_inner]<div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-2976\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#2196d4;font-size:40px;display:inline-block;\">\n\t<i class=\"Defaults-suitcase\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><h3 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-2976 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"\"}'  style=\"color:#010080;\">TOUR PACKAGES<\/h3><\/div> <!-- header --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion active_section=&#8221;0&#8243;][vc_tta_section title=&#8221;01. What is typically included in your international packages?&#8221; tab_id=&#8221;1782969037227-18a8486a-3a9b&#8221;][vc_column_text]Most packages include:<\/p>\n<ul>\n<li>Round-trip airfare (economy class unless upgraded)<\/li>\n<li>Hotel accommodation (twin sharing)<\/li>\n<li>Airport transfers and guided tours<\/li>\n<li>Visa assistance and travel documentation support<\/li>\n<\/ul>\n<p>Meals, travel insurance, and personal expenses are generally not included unless stated in the package details.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;02. Can I customize my interirary or travel dates?&#8221; tab_id=&#8221;1782969037252-3031cb29-636d&#8221;][vc_column_text]Absolutely. We offer fully customizable travel packages. Tell us your preferred dates, destinations, hotel category, and activities, and our agents will build a personalized itinerary for you \u2014 whether you&#8217;re traveling solo, with family, or as a couple.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;03. Do you offer honeymoon or anniversary packages?&#8221; tab_id=&#8221;1782969037273-bdbc543c-d9bf&#8221;][vc_column_text]Yes! We have curated honeymoon packages for destinations like Maldives, Bali, Paris, and Dubai. These typically include romantic hotel upgrades, candlelit dinners, couples spa sessions, and special in-room setups. Let us know your occasion and budget and we&#8217;ll make it memorable.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;04. How many people are typically in group tour?&#8221; tab_id=&#8221;1782969037296-e23f1956-aad9&#8243;][vc_column_text]Our group tours typically have 15\u201330 travelers, which keeps the experience personal without the logistics of a very large group. If you prefer a private tour, we can arrange that for a minimum of 2 persons, and you&#8217;ll have a dedicated guide throughout.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_row_inner el_id=&#8221;duringYourTrip&#8221;][vc_column_inner]<div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-9394\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon none \"  style=\"color:#2196d4;font-size:40px;display:inline-block;\">\n\t<i class=\"Defaults-plane\"><\/i>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-header\" ><h3 class=\"aio-icon-title ult-responsive\"  data-ultimate-target='#Info-box-wrap-9394 .aio-icon-title'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"\"}'  style=\"color:#010080;\">DURING YOUR TRIP<\/h3><\/div> <!-- header --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][\/vc_row_inner][vc_tta_accordion active_section=&#8221;0&#8243;][vc_tta_section title=&#8221;01. Will there be Filipino tour guide throughout the trip?&#8221; tab_id=&#8221;1782969259103-b623f9d5-3d9b&#8221;][vc_column_text]For group tours, a Filipino tour leader accompanies the group for the entire trip. In some destinations, a local English-speaking guide is also assigned for city tours. For private or customized packages, a dedicated guide is available upon request.<br \/>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;02. What happens if there&#8217;s an emergency during the trip?&#8221; tab_id=&#8221;1782969259132-cbd441fa-a830&#8243;][vc_column_text]Our 24\/7 support line is active throughout your journey. Your tour leader and our Manila-based operations team are both reachable in case of medical emergencies, flight disruptions, hotel issues, or any other concern. We also coordinate with local embassies and emergency services when needed.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;03. Is travel insurance included in the package?&#8221; tab_id=&#8221;1782969259160-a11163f8-1e56&#8243;][vc_column_text]Travel insurance is not automatically included in all packages, but we strongly recommend it and can arrange one for you. Coverage typically includes trip cancellation, medical expenses, lost baggage, and flight delays. Some Schengen visa requirements mandate travel insurance \u2014 we&#8217;ll include it when required.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;04. What should I bring that&#8217;s not covered by the package?&#8221; tab_id=&#8221;1782969259189-7a12a8f1-8611&#8243;][vc_column_text]You&#8217;ll be responsible for personal expenses such as:<\/p>\n<ul>\n<li>Meals not included in the itinerary<\/li>\n<li>Personal shopping and souvenirs<\/li>\n<li>Optional activities or excursions outside the package<\/li>\n<li>Tips for guides, drivers, and hotel staff<\/li>\n<li>Pocket money and local SIM or roaming charges<\/li>\n<\/ul>\n<p>Your agent will send a full pre-departure guide with packing tips specific to your destination.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column]\n<div class=\"fusion-slider-revolution rev_slider_wrapper\">\t\t\t<!-- START footerbg REVOLUTION SLIDER 6.6.14 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_2_1_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_2_1\" style=\"\" data-version=\"6.6.14\">\n\t\t\t\t\t<rs-slides style=\"overflow: hidden; position: absolute;\">\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-2\" data-title=\"Slide\" data-in=\"o:0;\" data-out=\"a:false;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/graphicdesignerph.com\/gcweb-PhoenixTravel\/wp-content\/plugins\/revslider\/public\/assets\/assets\/dummy.png\" alt=\"Slide\" title=\"FAQ\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/graphicdesignerph.com\/gcweb-PhoenixTravel\/wp-content\/plugins\/revslider\/public\/assets\/assets\/transparent.png\" data-no-retina>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-2-slide-2-layer-0\" \n\t\t\t\t\t\t\t\tdata-type=\"shape\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;y:c;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:1239px;h:463px;\"\n\t\t\t\t\t\t\t\tdata-border=\"bor:25px,25px,25px,25px;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:5;background-color:#27b3e4;\"\n\t\t\t\t\t\t\t> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-2-slide-2-layer-1\" \n\t\t\t\t\t\t\t\tdata-type=\"image\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:600px;y:c;yo:26px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:749px;h:692px;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:6;\"\n\t\t\t\t\t\t\t><img decoding=\"async\" src=\"\/\/graphicdesignerph.com\/gcweb-PhoenixTravel\/wp-content\/plugins\/revslider\/public\/assets\/assets\/dummy.png\" alt=\"\" class=\"tp-rs-img rs-lazyload\" width=\"1052\" height=\"972\" data-lazyload=\"\/\/graphicdesignerph.com\/gcweb-PhoenixTravel\/wp-content\/uploads\/2026\/06\/footer-image.png\" data-no-retina> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-2-slide-2-layer-2\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-color=\"#ffffff\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:76px;y:213px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:30;l:37;fw:700;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:7;font-family:ZTNature;\"\n\t\t\t\t\t\t\t>READY FOR YOUR NEXT \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-2-slide-2-layer-3\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-color=\"#ffffff\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:76px;y:248px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:94;l:117;fw:900;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:7;font-family:ZTNature;font-weight:bold;\"\n\t\t\t\t\t\t\t>ADVENTURE \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-2-slide-2-layer-4\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-color=\"#ffffff\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:74px;y:364px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:547px;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:8;font-family:'Roboto';\"\n\t\t\t\t\t\t\t>Let's turn your travel dreams into reality. 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